When there is an issue associating products from your Microsoft Merchant Center feed to your shopping campaign, you may see the “product offers not found” error. You can troubleshoot this error by checking the store status, feed status, product status, and by setting product filters.
Your store must be active and ready to deliver in order for products to be eligible to match shopping campaigns.
Below are common scenarios that can cause a store to be inactive:You haven't completed draft store setup
If your shopping campaign was imported and you selected to import the store in draft mode, you must complete the draft store setup.
You can check if your store is in draft mode by navigating to Merchant Center or selecting All campaigns > Settings > Shopping settings.Your store has been rejected
Your feed must be enabled for publishing and must support the campaign's country/region of sale.To make sure your feed is enabled for publishing:
Note: For multi-market feeds, make sure one of the feed's countries matches the Country/region of sale.
Your products must be approved and active for them to match shopping campaigns.
Review your product feed to make sure products are in stock and aren't manually set to an expiration date in the past.
To troubleshoot product issues, navigate to the Product issues tab in the Merchant Center's Summary. Select Download report to view the rejections. For more information on the different rejections, see Troubleshoot Microsoft Merchant Center errors.
If there are no issues with your store, feed, or products, there may be an issue with the product filters set at the campaign or product group level.Campaign level
Note: The filters you set will impact what products can match to product groups.
After you've applied campaign-level filtration, you can add further filtration at the product group level.