When there is an issue associating products from your Microsoft Merchant Center feed to your shopping and Performance Max campaigns, you may see the “product offers not found” error. You can troubleshoot this error by checking the store status, feed status, product status, and by setting product filters.
Your store must be active and ready to deliver in order for products to be eligible to match shopping and Performance Max campaigns.
Below are common scenarios that can cause a store to be inactive:
You haven't completed draft store setupIf your shopping or Performance Max campaign was imported and you selected to import the store in draft mode, you must complete the draft store setup.
You can check if your store is in draft mode by navigating to Merchant Center or selecting All campaigns > Settings > Shopping settings.
Your store has been rejectedMake sure your store follows the Microsoft Merchant Center policies and request a review from the Microsoft Merchant Center.
Your feed must be enabled for publishing and must support the campaign's country/region of sale.
To make sure your feed is enabled for publishing:From the top menu, select Tools > Merchant Center > Feeds.
If you're using the new Microsoft Advertising navigation, from the navigation menu on the left, select Tools > Merchant Center > Feeds.
From the collapsible menu on the left, select All campaigns > Settings > Settings.
If you're using the new Microsoft Advertising navigation, from the navigation menu on the left, hover over Campaigns and select Settings > Settings.
Note: For multi-market feeds, make sure one of the feed's countries matches the Country/region of sale.
Your products must be approved and active for them to match shopping and Performance Max campaigns.
Review your product feed to make sure products are in stock and aren't manually set to an expiration date in the past.
To troubleshoot product issues, navigate to the Product issues tab in the Merchant Center's Summary. Select Download report to view the rejections. For more information on the different rejections, see Troubleshoot Microsoft Merchant Center errors.
If there are no issues with your store, feed, or products, there may be an issue with the product filters set at the campaign or product group level.
Campaign levelFrom the collapsible menu on the left, select All campaigns > Settings > Settings.
If you're using the new Microsoft Advertising navigation, from the navigation menu on the left, hover over Campaigns and select Settings > Settings.
Note: The filters you set will impact what products can match to product groups.
After you've applied campaign-level filtration, you can add further filtration at the product group level.
From the collapsible menu on the left, select All campaigns > Product groups.
If you're using the new Microsoft Advertising navigation, from the navigation menu on the left, hover over Campaigns and select Product groups.