Promotional offers are a great way for new customers to try out Microsoft Advertising. If you haven’t added your promotional code, here are instructions on how to redeem your promotional offer. If you added your promotional code and are seeing a message that indicates there is an issue, read more about the issue below.
Before you can redeem your promotional offer, you need to have a payment method associated with your account. Promotional offers are intended for customers who are interested in running ads on Microsoft Advertising. Having a payment method indicates that interest, and it also gives customers a way to pay once the promotional balance is depleted.
We're redesigning Microsoft Advertising, so the steps to complete a task may be different based on the version you're using. Learn more about the redesign and which version you're using.
If you have a payment method, but it has not been set as primary, you won’t be able to redeem your promotional code.
To set your payment method as primary:
After you use up your promotional amount, we will charge your primary payment method (postpay account) or deduct funds (prepay account) to cover the cost of your clicks.
Check the promotional offer again and make sure that you enter the code exactly as it appears.
Each promotional offer has an expiration date. Check the details of your promotional offer for the start and expiration dates.
Promotional offers can only be used once, and this promotional offer has already been redeemed.
With our new customer promotion, we limit promotional offers to one per customer. If you have previously redeemed a promotional code that is part of this promotion, you’ll see this message. Keep in mind that if there are multiple users accessing this account, another user might have redeemed the promotional offer.
After you sign up, you have 30 days to redeem a new customer promotional offer. So don't wait too long to get your campaigns up and running!