Understanding the Ad extension report

Want insight into which ad extensions are getting the most impressions and clicks? The different ad extension reports (on the reports page) and the call forwarding detail report (on both the reports page and dimensions tab) are where to look.

Note

We're redesigning Microsoft Advertising, so the steps to complete a task may be different based on the version you're using. Learn more about the redesign and which version you're using.

There are four types of ad extension reports:

Ad extension by keyword: This report shows performance metrics for all ad extension types and click types, which are ad components that can be clicked (for example, the ad title or driving directions). You can see how many ad extension impressions you’re receiving for each keyword, and which click type is getting the most clicks and impressions. When you include the click type column, this report shows you how your ad is performing relative to different ad extensions.
Ad extension by ad: This report contains the same information as Ad extension by keyword reports, sorted by ads rather than keywords.
Ad extension details: This report shows performance metrics measured when different ad extensions appear in the ad. That helps you analyze which ad extension gets better impressions and clicks results.
Call forwarding details: Shows the time and duration of each phone call that originated from a Call Extension that uses the Microsoft Advertising forwarding number. The report helps you understand how the accounts, campaigns, or ad groups are performing with Call Extensions.

How to create an Ad extension report

From the global menu at the top of the page, click Reports > Reports > Ad extensions.
Click Ad extensions, and then the ad extension report type you want.
Select from each list the settings you want for Show (unit of time), Date range, and download Format. At What to report on, if you select Specific accounts and campaigns, a box appears for you to select the campaign or account to report on.
For What to report on, you can choose to see how ad extensions are working on All accounts and campaigns, or, if you select Specific accounts and campaigns, pick the account you want in the Available items box that appears.
Under Choose your columns, add or remove the columns to set up your report to show what you want.
Optionally, you can select a Filter to apply to your report.
Click Run to run the report, or Download to download the report as CSV, TSV, or XLSX (Microsoft Excel) file.

From the Reports page, click Standard reports.
Click Ad extensions, and then the ad extension report type you want.
Select the Show (unit of time), Date range, and download Format.
For What to report on, you can choose to see how ad extensions are working on All accounts and campaigns, or, if you select Specific accounts and campaigns, pick the account you want in the Available items box that appears.
For the Ad extension by keyword or Ad extension by ad report, under Choose Columns, make sure that Ad Extension type name and Click Type are selected. You need these columns in the report to sort your data.
Click Run to run the report, or Download to download the report as a .csv, .tsv, or .xlsx file.
In the report, use the first few columns to sort the data so you can review what you want.

Note

Call forwarding detail reports can also be created on the Campaigns page, on the Dimensions tab. On the All Campaigns page, click the Dimensions tab, and then open the list at Show and click Call forwarding detail (or from the global menu at the top of the page, click Reports > Dimensions > Basic > Call forwarding).

How to read the Ad extension report

Here's an example of some of the data provided in these reports (grouped by extension type), along with a short explanation of what the data means:

Report data					What it means
Keyword	Ad extension type	Click type	Impressions	Clicks
Contoso	Sitelink Extension	Ad title (headline)	20	8	Your Sitelink Extension was displayed with the ad title 20 times. The ad title was clicked 8 times.
Contoso	Sitelink Extension	Sitelink	20	2	Your Sitelink Extension was clicked 2 times. Note: Ad title and sitelink are always shown together in an ad. Therefore, the two click types have the same number of impressions, in this case 20.
Contoso	Sitelink Extension	Driving directions	8	1	Of the 20 times that your Sitelink Extension displayed with ad title, the driving directions link was displayed 8 times, and was clicked once.
Contoso	Location Extension	Ad title (headline)	15	5	Your Location Extension was displayed with the ad title 15 times. The ad title was clicked 5 times.
Contoso	Location Extension	Driving direction	15	3	The driving direction link was clicked 3 times. Note: Ad title and Location Extension are always shown together in an ad. Therefore, the two click types have the same number of impressions, in this case 15.
Contoso	Location Extension	Sitelink	8	2	Of the 15 times that your Location Extension displayed with ad title, the sitelink was also displayed 8 times, and was clicked twice.

Why don't I see clicks and impressions for Call Extensions in reports?

Call Extension data can show differently in different reports, depending on how you set up Call Extensions in your ads.

Option selected	Report	Data shown	What it costs	Where available
Bing forwarding number and Show a toll-free number	Ad extension by Ad/Keyword report	Ad extension type name = Metered Extension	Click calls: Charge CPC bid Manual calls: No Charge	US and UK only All devices
Bing forwarding number and Show a toll-free number	Call forwarding details report	Call details information	Click calls: Charge CPC bid Manual calls: No Charge	US and UK only All devices
Bing forwarding number and Show a local number	Ad Extension by Ad/Keyword report	Ad Extension type name = Metered Extension	Click calls: Charge CPC bid Manual calls: No Charge	US and UK only All devices
Bing forwarding number and Show a local number	Call forwarding details report	Call details information	Click calls: Charge CPC bid Manual calls: No Charge	US and UK only All devices
On smartphones using my own phone number	Ad Extension by Ad/Keyword report	Ad Extension type name = Call Extension	Click calls only: Charge CPC bid	Global Smartphones only
On smartphones using my own phone number	Call forwarding details report	Call details are not available for this selection	N/A	N/A