Was it something we did—or didn't do? Breaking up is hard. Phone us and contact support to discuss your concerns and talk about your options. We can coach you through performance issues and you can get tips on best practices to getting your ads in front of the right customers. Or, if you wish, we can help you deactivate your account.
Before you delete your Microsoft Advertising account, consider these solutions as well.
Issue | Solution |
---|---|
I don't know where to start. | Free coaching to help you get started |
I am seeing a low return on my investment. |
How do I improve my ad campaign performance?
Get my ad to the top of the search results page |
My ads aren't getting to the right people. |
How can I get my ads in front of my customers?
How to target my customers by adjusting my bids |
My ads get too many editorial disapprovals. |
The editorial review
How do I challenge a disapproval? |
Deactivating an account makes it "inactive." While inactive accounts can be reactivated by Support, you should only deactivate an account if you have no plans to use it in the future. If you anticipate using your Microsoft Advertising account again, you should simply pause your campaigns, which will stop your ads from running and charges from accumulating.
From the collapsible menu on the left, select Campaigns.
If you're using the new Microsoft Advertising navigation, from the navigation menu on the left, select Campaigns.
From the top menu, select Tools > Billing & Payments > Billing summary.
If you're using the new Microsoft Advertising navigation, from the navigation menu on the left, hover over Billing and select Payments > Billing summary.
From the top menu, select Tools > Accounts > Accounts summary.
If you're using the new Microsoft Advertising navigation, from the navigation menu on the left, select Tools > All accounts > Accounts summary.
Note: Your account and its associated customer data will be deleted 180 days after deactivation. Please contact Support to request to expedite the process or with any further questions.
Keep in mind that: