Support wait times may be longer than usual. We're sorry for any inconvenience. Thank you for your patience.
If you have product ads in your Google Merchant Center, you can easily import them into your Microsoft Merchant Center with the Google Import tool. See the item details that will determine which product offers get imported from Google Merchant Center.
Check out the item details that will determine which product offers get imported from Google Merchant Center.
Follow these steps to start a new import.
Note: If you’ve created catalogs previously or have existing catalogs in your store, you can associate these catalogs into your import to help save you time and effort.
To view specific details about your catalogs, click the Catalog name from the table in the Catalog management tab. Here, you can view the Catalog summary and Catalog settings. You can also see the import details in the Choose import options step of the import process.
Follow these steps to start a new import. If you've imported catalogs before, you'll be prompted to associate new catalogs into your import to help save you time and effort.
To view specific details about your catalogs, click the Catalog name from the table in the Catalog management tab. Here, you can view the Catalog summary and Catalog settings.
Go to the Scheduled Imports section of the Imports tab in Microsoft Merchant Center. There, you'll see your list of scheduled imports, and you can:
Remember that an import's default schedule is first set when the import is created. To edit an import schedule, you have two choices: you can customize the import schedule for one catalog in an import, or modify the import schedule for all catalogs that use the default schedule.
Also, keep in mind that if you have a scheduled import but sign out of your Google Merchant Center account, the scheduled import will continue to run. To stop the import, you must delete the scheduled import.
Let's say that you have an import with three catalogs. The default schedule to import all three catalog is for Monday, 8 AM Pacific Time. You want to revise the import schedule for one of the three catalogs by having it import daily.
If you don't want to wait for the next scheduled import to pull in new catalog data, you can refresh your catalogs by starting an import at any time. You don't need to schedule a new import to do this.
Take note that changing the default schedule will only apply to the catalogs that use the default schedule. Catalogs with customized import schedules will retain its customized schedules even if the overall default schedule is changed. Start by:
Microsoft Merchant Center detects new catalogs added to Google Merchant Center. From the Scheduled Imports tab, you'll be alerted of catalogs that can be associated to existing imports.
Keep in mind that deleting a scheduled import does not delete the offers from that catalog. It only deletes the scheduled import.
If you encounter errors as you import from Google Merchant Center, we'll guide you on how to fix the error from Microsoft Merchant Center. This list of fixes to common issues in Microsoft Merchant Center may also be useful for you.