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Support wait times may be longer than usual. We're sorry for any inconvenience. Thank you for your patience.

Why is my account pending?

Why is my account pending?

Accounts can be placed on pending for one of two reasons: a payment method needs to be added to the account, or account setup has not been completed.

Your account may be pending for one of two reasons:

  1. If you're an established customer who has previously run ads and now have your account in pending status, then you need to add a payment method. Once you add a payment method, your account will become active.

  2. If you're a new Microsoft Advertising customer, your account will remain in pending status until you've completed the following setup items:

    You'll be up and running within 10 minutes of completing setup. If not, please contact Microsoft Advertising support for further assistance.

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