Why is my account pending?

Accounts can be placed on pending for one of two reasons: a payment method needs to be added to the account, or account setup has not been completed.

Your account may be pending for one of two reasons:

If you're an established Microsoft Advertising customer who has previously run ads and now have your account in pending status, then you need to add a payment method. Once you add a payment method, your account will become active.
If you're a new Microsoft Advertising customer, your account will remain in pending status until you've completed the following setup items:
- Chosen whether you pay now or pay later.
- Added a payment method.
- Created your first campaign and ad.
You'll be up and running within 10 minutes of completing setup. If not, please contact Microsoft Advertising support for further assistance.