Only users with full permissions (Super Admins) can add, edit, or delete a payment method. Learn more about user roles.
Adding credit cards to Microsoft Advertising is easy and safe, but if you run into problems, take a look at the tips below.
We're redesigning Microsoft Advertising, so the steps to complete a task may be different based on the version you're using. Learn more about the redesign and which version you're using.
To make sure that your credit card is set (assigned to your account):
Once you have associated a valid credit card with your account, your ads will be eligible to run.
If this is a prepay account, you need to add funds to your account before it becomes active. After you add funds, you should see the amount you added reflected in your "total balance" on the Accounts & Billing page. Credit card approval should happen right away, but in some cases, it can take up to 24 hours due to system delays with card processing. Once your account has no errors, your ads will be eligible to run.
If 24 hours have passed and your account still has errors, you should contact support.
Here are five common problems with entering credit card info:
Enter the credit card number without spaces or punctuation.
Microsoft Advertising doesn't accept cards that require you to enter a PIN/security verification when making a payment. Use a different credit card or form of payment.
Prepaid cards can only be used to fund prepay accounts anywhere, except India. If your Microsoft Advertising account is based in India or you're trying to settle postpay threshold charges, please use a different credit card or form of payment.
If you are using a credit card from any of these countries, your account must be in the same currency as the card. For example, a credit card with a Brazilian billing address can only be used for accounts that have the Brazilian real as the currency.
American Express cards require a four-digit security code, which is printed on the front of the card. Make sure you include all four digits on the front of the American Express card, even if the first digit is 0.
Microsoft Advertising only accepts American Express cards in these currencies: US dollar, British pound, Euro, Singapore dollar, and Swiss franc.
Inactive accounts cannot be reactivated if they are associated with an expired or otherwise invalid payment method or if the account has had too many declined payments. If your account is inactive, you need to select another account or create a new account and then enter your credit card information.
Microsoft Advertising does not accept debit cards in India. Also, for accounts based in India, verification of credit card information is required. For more information, see the India section in Choosing a payment method for Microsoft Advertising.
Contact your credit card company to make sure you’re authorized to use this card for online purchases and automatic billing.
In any of these situations, you'll need to contact your credit card company.
Your bank might require multi-factor authentication to help prevent online fraud and unauthorized access to your account. If the one-time passcode didn't work, try resending the code or adding the card again. If this doesn't resolve the issue, please contact your bank to validate your information. Learn more about Payment Services Directive 2 and Strong Customer Authentication.
If after you've reviewed these tips and addressed any problems and your account still has errors, please contact support.